Shipping & Delivery Policy

The HAHA Toys
Last Updated: 01/04/2026

Thank you for choosing The HAHA Toys. We understand that every moment with your little one is precious—and we're committed to getting your order to you quickly, safely, and with care.


📦 1. Shipping Coverage

  • We ship pan-India to all serviceable pin codes.
  • Currently, we do not offer international shipping.


⏱️ 2. Order Processing Time

  • Orders are processed within 24–48 hours (excluding Sundays & public holidays).
  • Orders placed after 3 PM IST or on weekends will be processed the next business day.
  • During festive seasons or sales, processing may take up to 72 hours. We'll keep you updated via email/SMS.


🚚 3. Delivery Timelines (After Dispatch)

Region
Estimated Delivery
Metro Cities (Delhi, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune)
2–4 business days
Tier-2 & Tier-3 Cities
4–7 business days
Remote/Rural Areas
7–10 business days
Note: Timelines are estimates and may vary due to courier partner delays, weather, or unforeseen circumstances.


💰 4. Shipping Charges

  • Free Shipping on all orders.


💳 5. Payment & Order Confirmation

  • We accept prepaid orders only via:
    • Credit/Debit Cards
    • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
    • Net Banking
    • Digital Wallets
  • Order confirmation is sent only after successful payment verification.
  • All transactions are secured and encrypted.


🔍 6. Order Tracking

  • Once your order is dispatched, you'll receive a tracking ID via email and SMS.
  • Track your order in real-time via:
    • Our Website: Your Account > Order History
    • Courier Partner's Website (link provided in dispatch email)
    • WhatsApp: Message us at +91 9344408927 with your Order ID


📍 7. Address Accuracy & Changes

  • Please double-check your shipping address and phone number at checkout. We are not responsible for delays or losses due to incorrect/incomplete addresses.
  • Address changes can be requested only before dispatch by contacting support@thehahatoys.com. Once dispatched, changes cannot be made.


🔄 8. Failed Delivery Attempts

  • Our courier partner will attempt delivery 3 times.
  • If all attempts fail, the order will be returned to us.
  • In such cases:
    • Store credit will be issued (minus original shipping charges).
    • Re-shipping requires a new order and payment.
  • To avoid failed delivery:
    • Ensure someone is available to receive the package
    • Keep your phone accessible for courier calls
    • Provide an alternate contact number if possible


📦 9. Damaged or Lost Shipments

  • Damaged on Arrival: If your package arrives visibly damaged, please refuse delivery and contact us immediately at support@thehahatoys.com with photos.
  • Lost in Transit: If tracking shows no movement for 7+ days, contact us. We'll initiate an investigation with the courier and arrange a replacement or refund upon confirmation.
  • Replacement Policy: For genuine shipping-related issues, we offer free replacement of the same product (subject to availability).


🌍 10. International Shipping

  • Currently, we ship only within India.
  • If you're based overseas, please reach out to support@thehahatoys.com—we're exploring global options soon!


⚠️ 11. Force Majeure

We are not liable for delays caused by events beyond our reasonable control, including but not limited to:
  • Natural disasters, floods, or extreme weather
  • Strikes, lockdowns, or civil unrest
  • Courier service disruptions
  • Government restrictions or policy changes

We will communicate proactively if such events impact your order.


❓ 12. Frequently Asked Questions

Q: Can I change my delivery address after placing an order?
A: Only before dispatch. Email us immediately at support@thehahatoys.com with your Order ID and new address.

Q: What if I'm not home during delivery?
A: Our courier will attempt delivery 3 times. You can also request a safe-drop location or reschedule via the courier's tracking link.

Q: Do you deliver on Sundays?
A: Most courier partners do not deliver on Sundays. Expect delivery on business days only.

Q: What payment methods do you accept?
A: We accept all major prepaid methods: UPI, Credit/Debit Cards, Net Banking, and Digital Wallets. COD is currently unavailable.

Q: Will I receive an invoice?
A: Yes, a digital invoice will be emailed to you upon order confirmation. A printed copy is also included in the package.


📞 13. Need Help?

We're here for you. Reach out anytime:
📧 support@thehahatoys.com
📱 WhatsApp: +91 9344408927
🕒 Support Hours: Mon–Sat, 10 AM–6 PM IST

We aim to respond within 24 hours.